Support that keeps working after your team logs off.
Grow Tech BPO runs your customer support, help desk, and back-office operations around the clock — so calls get answered, tickets get closed, and orders get processed whether it's 9am or midnight.
Hey, my order hasn't shipped yet and it's been 5 days — can you check?
Looking into it right now — I can see it cleared the warehouse this morning. Sending your tracking link.
One team for support, sales, and the back office
Start with a single service or hand us the whole operation — every team is built and trained around your tools, scripts, and tone.
Inbound & outbound support
Phone, chat, and email coverage for order status, troubleshooting, cancellations, and everyday customer questions.
Technical help desk
Tier 1–2 support for SaaS and app users — password resets, bug triage, and escalation to your engineering team.
Live chat & email
Real-time chat coverage on your site plus a managed inbox, so no ticket ages past your SLA.
Telemarketing & lead gen
Outbound calling, appointment setting, and lead qualification handed to your sales team ready to close.
Back-office & data entry
Order processing, data cleanup, invoicing, and the repetitive admin work that stalls a growing team.
Virtual assistants
Dedicated VAs for scheduling, inbox management, research, and recurring operational tasks.
Coverage that doesn't clock out at 6pm
A typical in-house team covers one shift. Ours is built to cover all three.
While an in-house team logs off at the end of the business day, Grow Tech BPO agents keep the queue moving overnight, on weekends, and through holidays — so nothing is waiting for you Monday morning.
How a team gets built
Most clients go from first call to a live pilot team in under three weeks.
Discovery call
We map your current support load, tools, and tone — and scope the exact roles you need.
Hiring & training
Agents are selected and trained on your product, scripts, and internal systems before going live.
Pilot launch
Your team goes live on a small volume first, with daily check-ins while we tune quality.
Scale & optimize
We add headcount as volume grows and report on response time, CSAT, and cost per ticket monthly.
Built for teams that can't afford a support backlog
Every playbook is written for your industry's actual questions, not a generic script.
What you get that a freelancer can't offer
Dedicated agents
Your agents work only on your account — not rotated across five other clients.
Direct manager access
A named account lead you can reach directly, not a ticket into a shared queue.
Data handled carefully
NDA-backed contracts, restricted system access, and secure, monitored workstations.
Built to scale
Add one agent or twenty — the same onboarding process either way.
Tell us what's sitting in your queue right now.
Send your current volume and hours, and we'll come back with a team size, timeline, and cost within two business days.
info@growtechbpo.com